Last updated: August 10, 2026
At Graceful In Place, we want you to feel confident about your purchase. Because many of the products we offer are specialized, oversized, health-related, or supplied directly by our distribution partners, return eligibility and procedures may vary by product and manufacturer.
Please read this policy carefully before making a purchase.
Returns
If you would like to return an item, please contact Graceful In Place at support@gracefulinplace.com before sending the product back.
Do not return an item to the manufacturer, supplier, or any other address without first receiving return instructions from us.
Return eligibility, return periods, and any applicable fees may vary depending on the product and supplier. We will provide the applicable return information before authorizing a return.
To be eligible for return, an item generally must be unused, undamaged, and in its original condition and packaging, with all included parts, accessories, manuals, and documentation.
Some products may not be eligible for return once opened, assembled, installed, used, or removed from their original packaging.
Non-Returnable Items
Certain products may be non-returnable for health, hygiene, safety, customization, installation, or manufacturer-policy reasons.
These may include, where applicable:
- Personal hygiene or sanitary products once opened or used
- Products that have been installed, assembled, modified, or used
- Custom-made or special-order products
- Clearance or final-sale merchandise when identified as such before purchase
- Products specifically identified as non-returnable on the product page
- Items that cannot be resold for health or safety reasons
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection law.
Return Authorization
All returns must be authorized by Graceful In Place before being shipped.
Please contact support@gracefulinplace.com with your order number, the item you wish to return, and the reason for the return.
If the return is approved, we will provide instructions regarding where and how to send the item.
Items returned without authorization may not be accepted or eligible for a refund.
Return Shipping and Restocking Fees
Return shipping charges and any applicable restocking fees may vary depending on the product, supplier, and reason for the return.
Unless the product arrived damaged, defective, incorrect, or applicable law provides otherwise, the customer may be responsible for return shipping costs and any applicable restocking charges.
Any applicable return shipping requirements or restocking fees will be communicated as part of the return authorization process.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly at support@gracefulinplace.com.
Please include your order number and, when possible, photographs showing the product, packaging, and any visible damage. Keep the original packaging until we provide further instructions.
We will work with you and the applicable supplier or manufacturer to determine the appropriate resolution.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment. Special-order or custom products may be subject to additional cancellation restrictions.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method, subject to any applicable return shipping charges, restocking fees, or other deductions that were disclosed and permitted by applicable law.
Processing times may vary depending on your financial institution or payment provider.
Exchanges
Exchange availability depends on the product and supplier. Please contact us before returning an item if you would like to request an exchange.
Manufacturer Warranties
Some products may include a manufacturer’s warranty. Warranty coverage, duration, exclusions, and procedures are determined by the manufacturer.
A manufacturer’s warranty is separate from this Refund and Returns Policy.
Before Purchasing
We encourage you to review product dimensions, specifications, features, weight capacities, compatibility requirements, and other important information carefully before placing an order.
If you are unsure whether a product is appropriate for your needs, please contact us before purchasing. We will do our best to help you make an informed decision.
Contact Us
For questions about returns, refunds, cancellations, damaged items, or exchanges, please contact:
Graceful In Place
Email: support@gracefulinplace.com
Website: gracefulinplace.com