Last updated: August 10, 2026
At Graceful In Place, we understand that receiving your order safely and reliably is an important part of your shopping experience. Because many of our products are specialized, oversized, or shipped directly from our suppliers or distribution partners, shipping methods and delivery times may vary by product.
Please review the information below before placing your order.
Order Processing
Orders are processed after payment and order details have been successfully received and verified.
Processing times may vary depending on the product, supplier, inventory availability, and destination. Some products may require additional processing time before shipment.
If there is a significant issue affecting the processing of your order, we will make reasonable efforts to contact you using the information provided with your order.
Shipping Locations
Available shipping destinations may vary depending on the product and supplier.
Some products may be subject to geographic shipping restrictions or may not be available for delivery to certain locations.
Shipping Charges
Shipping charges, when applicable, may vary according to the product, destination, shipping method, size, weight, and supplier.
Any shipping charges applicable to your order will be presented during the purchasing process when available.
Delivery Time Estimates
Any delivery dates or timeframes provided are estimates unless expressly stated otherwise.
Actual delivery times may be affected by inventory availability, carrier schedules, weather, holidays, transportation disruptions, supplier processing times, and other circumstances outside our reasonable control.
We will make reasonable efforts to provide accurate shipping information, but we cannot guarantee carrier delivery dates.
Oversized and Freight Deliveries
Some larger products may require freight or specialized delivery services.
Depending on the product and delivery service, the customer may need to be available to receive the shipment or arrange a delivery appointment with the carrier.
Unless specifically stated otherwise on the product page or order documentation, delivery does not include assembly, installation, removal of existing equipment, or placement of the product inside the home.
Please carefully review any delivery information provided for oversized or freight-shipped products before purchasing.
Delivery Access
For large or oversized products, customers are responsible for ensuring that the delivery location can reasonably accommodate the shipment.
We encourage you to check relevant doorways, hallways, stairways, elevators, entrances, and other access points before ordering large items.
If you are unsure whether a product will fit or whether special delivery arrangements may be required, please contact us before placing your order.
Tracking Information
When tracking information is available, it may be provided after your order has shipped.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
Multiple Shipments
If your order contains multiple products, the items may be shipped separately and may arrive at different times, particularly when products are supplied from different warehouses or distribution partners.
Damaged Shipments
Please inspect your shipment as soon as reasonably possible after delivery.
If you notice visible damage to the packaging or product, please retain the original packaging and take photographs of the damage when possible.
Contact us promptly at support@gracefulinplace.com with your order number and details of the problem so we can assist you.
Missing or Incorrect Items
If your order is missing an item or you receive an item different from what you ordered, please contact us promptly at support@gracefulinplace.com.
We will review the order and work with the applicable supplier, warehouse, or carrier to determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please contact us as soon as possible if you discover an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
Delivery Delays
Occasionally, circumstances beyond our reasonable control may cause delivery delays.
These may include severe weather, carrier disruptions, supply-chain interruptions, manufacturer delays, holidays, or other unforeseen circumstances.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Questions Before Ordering
For large, specialized, or high-value products, we encourage you to contact us before ordering if you have questions about shipping, dimensions, delivery access, or other delivery requirements.
Our goal is to help you make an informed purchase and avoid preventable delivery problems.
Contact Us
For questions regarding shipping or delivery, please contact:
Graceful In Place
Email: support@gracefulinplace.com
Website: gracefulinplace.com